Terms of Service

Last updated: 27 September 2026

1. The service

Fahim (fahim.digital) lets businesses run AI employees that communicate with their customers on WhatsApp and website chat, qualify them, book appointments and carry out the actions the business authorises. By using the platform you agree to these terms and to the Privacy Policy.

2. Your account

• You are responsible for accurate registration details, keeping your password confidential, and all activity on your account.
• You use the service for a lawful business and are authorised to act for the business you register.

3. The business's responsibility for its content and customers

• The business is responsible for the accuracy of what it trains Fahim on: products, prices, availability, policies and offers. Fahim follows what it is given and does not invent prices or availability.
• The business is responsible for lawful communication with its customers, having an appropriate basis to message them, and complying with the WhatsApp Business policies and Meta's commerce policies.
• Using the platform for spam, unlawful content, fraud or impersonation is prohibited.

4. AI and authority limits

Fahim's replies are generated by an AI model and may contain mistakes. The business decides what Fahim may do on its own and what needs its approval (such as discounts and bookings), and remains responsible for following up on what Fahim escalates and reviewing conversations.

5. Subscription and payments

• Subscriptions are paid per the chosen plan via the payment gateway or bank transfer, and are activated once payment is confirmed.
• Deposits Fahim collects from a business's customers go directly to that business's own account, in the amount it sets; Fahim is not a party to that transaction, and its refund policy is the business's responsibility.
• Meta's fees for WhatsApp messages are paid to Meta from the business's account per Meta's pricing.

6. Suspension and termination

You may close your account at any time and request deletion of your data (see Data Deletion). We may suspend an account that breaches these terms or puts the platform or others at risk.

7. Limitation of liability

We provide the service "as is" and work to keep it available and reliable, without guaranteeing it will be uninterrupted or error-free. To the extent permitted by law, we are not liable for indirect losses arising from use of, or inability to use, the service, or from inaccurate data entered by the business.

8. Changes and contact

We may update these terms and will change the "Last updated" date above; we will inform account holders of material changes. Contact: support@fahim.digital